This turnkey integration, available within Salesforce AppExchange, is a fully embedded experience within the Service Cloud interface. It enables customer care agents to view both stream performance and customer records from the same application, facilitating faster first-call resolution, reduced tier 2 and 3 escalations, chargeback verification, and ultimately – churn reduction.
Watch this on-demand webinar to hear Conviva’s Aaron Rosenthal discuss these benefits, and get a first look at a live demo. Learn how Conviva for Salesforce Service Cloud can help:
- Provide faster and more context aware customer care experiences, resulting in happier customers and reduced churn
- Reduce tier 2 & 3 escalations by providing tier 1 agents with complete visibility into stream performance
- Minimize chargebacks with the ability to easily verify service issues